UK DIY News
Screwfix and Toolstation in Top Ten of Which? High Street Shop Survey
Which? has published the results of its annual high street shop survey, with votes cast by its readers against a number of factors.
Two DIY retailers featured in the top ten: Toolstation in fourth palce with a customer score of 74% and Screwfix in tenth place with a score of 82%.
| Place | Shop | Customer score |
| 1 | Richer Sounds (223) | 89% |
| 2 | Rohan (256) | 87% |
| 3 | John Lewis (824) | 86% |
| 4 | Hotter Shoes (310) | 84% |
| = | Lakeland (512) | 84% |
| = | Toolstation (444) | 84% |
| 7 | Apple (319) | 83% |
| = | Bodycare (99) | 83% |
| = | Crew (68) | 83% |
| 10 | Screwfix (587) | 82% |
| = | Seasalt (201) | 82% |
| = | Waterstones (565) | 82%
|
Homebase narrowly missed out on the lowest spot on the report, with a customer score of just 53%, although one customer noted that their local store 'is better now they have dropped the Bunnings association'.
| Place | Shop | Customer score |
| 101 | Clinton Cards (488) | 61% |
| 102 | House of Fraser (303) | 59% |
| = | Peacocks (153) | 59% |
| 104 | New Look (124) | 58% |
| 105 | JD Sports (132) | 56% |
| = | River Island (62) | 56% |
| 107 | Sports Direct (396) | 54% |
| 108 | Homebase/Bunnings (486) | 53% |
| 109 | WHSmith (586) | 50% |
Other DIY retailers received the following customer scores:
Toolstation - 85%
Brewers - 83%
Screwfix - 82%
Wilko - 72%
Robert Dyas - 65%
Wickes - 65%
B&Q - 62%
The Range - 61%
B&M Bargains/HomeStore - 59%
Homebase/Bunnings - 53%
Source : Insight DIY Team and Which?
I find the news and articles they publish really useful and enjoy reading their views and commentary on the industry. It's the only source of quality, reliable information on our major customers and it's used regularly by myself and my team.
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