UK DIY News
Garden Centre Association Seeks New Inspector
THE GARDEN Centre Association (GCA) is this month launching a search for a new inspector to help its members retain the very highest of standards in service and expertise (May 2024).
This follows an announcement earlier in the year from Gordon Emslie that he is retiring from his GCA role.
GCA Chief Executive, Peter Burks said: “Gordon has been with us for many years as an inspector and has also been instrumental in developing our Rising Stars programme sponsored by Westland Horticulture and mentoring the candidates, which he is continuing with, so we have some very big shoes to fill. We’d like to thank him for all his hard work and dedication over the years and to wish him all the very best in the future.
“We’re now keen to hear from anyone who thinks they might be up to the job of replacing Gordon and who would like to work with us and shares our vision and that of our member garden centres.
“Candidates can be from all areas of the industry and must be passionate about providing the very best in customer service and care, as well as offering top quality advice, and helping garden centres see how they can showcase their plants and products for best impact.”
The successful applicant will join the GCA’s remaining team of inspectors, Alyson Haywood, Colin Farquhar and Phil McCann, and help to ensure consistency and raise standards throughout its membership.
Peter added: “The successful candidate will also have an insight into the market and new retailing ideas to help our members develop and face future challenges in a positive way.
“Each of our inspectors visit 50+ of our members’ centres each spring, March-June, within a specific geographic area. As part of the visit, as well as scoring the centres to a given criteria, using our detailed inspection form, they must be able to give objective and honest feedback on what they’ve seen. Inspectors also attend an area meeting and our annual conference.
“They will also need to produce reports and provide ideas for improving standards. As well as make presentations at our annual conference and regional meetings. It is a very interesting and unique role for anyone in the industry.”
Anyone interested in taking on the role of GCA Inspector, should get in touch with Peter via Peter@gca.org.uk.
The GCA represents more than 200 garden centres nationwide.
Through sharing information and its inspection programme the GCA helps members to achieve high standards in customer service, plant quality and reliability.
For further information, please visit www.gca.org.uk.
Source : Garden Centre Association
Image : Phil McCann, Alyson Haywood, GCA Chief Executive, Peter Burks, Colin Farquhar and Gordon Emslie
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