Articles
ForeSee 2013 Customer Experience Index Report - December 2013
As competition heats up between the UK’s online retail giants, the quest to deliver a great customer experience is more mission-critical than ever. The ForeSee Experience Index (FXI): 2013 UK Retail Edition measures customer satisfaction across the UK’s top 40 online retailers and indicates a slight but meaningful decrease from Christmas 2012 to Christmas 2013.
19 December 2013
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Simon Fleet - Sales & Marketing Director, Thomas Dudley Ltd
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