Articles
Customer Service in the UK - January 2014
The Institute of Customer Service has published a report on customer service in the UK, comprising a review of 2013 and predictions for 2014.
28 January 2014
I find the news and articles they publish really useful and enjoy reading their views and commentary on the industry. It's the only source of quality, reliable information on our major customers and it's used regularly by myself and my team.
Simon Fleet - Sales & Marketing Director, Thomas Dudley Ltd
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